1. The short version

We collect what we need to run your Eclipse sessions, keep your continuity, make your reports and take your payment. We do not sell your information, and we do not advertise to you unless you have asked us to. Your session material is kept for 90 days after your last visit, then deleted, and we email you before that happens. You can ask for a copy of everything, or ask us to delete it sooner, at any time. Eclipse is not a medical record.

2. What we collect

• Your account and contact details — your name, your email address, and how to reach you.
• Your birth details — your date of birth, your time of birth (or a note that the time is not known) and your place of birth. These are used for your chart and for recognising you when you return.
• Your sessions — the transcript of what you said and what Eclipse said, so you can come back and carry on where you left off.
• What you upload — tongue photos, body photos, diagnostic letters, medical images and other documents you choose to send us. We can read text off letters and documents to help you.
• Your notes, plans and reports — daily practice, session notes, and any report we produce for you.
• Payment records — what you bought, when, and what you paid. Card numbers are held by Stripe, never by us.
• Basic technical records — that a session started and ended, and which parts of Eclipse you used, so we can keep the service working and spot abuse.

We do not ask for anything we do not need, and you are always free to leave out anything we have not asked for.

3. Why we hold it

• To run your session and let Eclipse guide you.
• To keep continuity, so you never have to start from the beginning again.
• To produce your reports and your daily practice.
• To take payment and to refund you when you ask.
• To keep the service safe — stopping abuse, keeping the servers up, and keeping your account yours.
• To email you about your own account and your own sessions.
• To tell you about offers and services, only if you have asked us to — see below.

Offers, if you ask for them

We only tell you about offers if you have asked us to. That is a separate tick box, separate from the permission you give us for your health information, and separate from agreeing to these terms. It reads:

Yes, email me about offers and services that might help me, chosen using what Eclipse knows about me.

Nothing depends on that tick. You get the whole service whether you tick it or not, and if you leave it clear you will never receive an offer from us.

You can stop at any time. Every offer email has an unsubscribe link, and one word to us does the same thing. It stops straight away.

What an offer looks like. It is a specific suggestion, not a mailing list. Eclipse holds your chart and your history, so we can tell you about something that fits you — a device for a skin problem, or a service that helps with anxiety — instead of sending the same email to everybody. That is the whole point of it, and it is why what we suggest is better than a generic newsletter.

What we never do. We do not sell your information. We do not pass your details to the company whose product we mention — if an offer interests you, you deal with them yourself. And you will never get an offer you did not ask for.

4. The lawful bases, in plain English

Data protection law asks us to name the reason we hold each kind of information. Two of them apply here, and one extra rule for health.

• Contract — we hold what we need to deliver what you have paid for or signed up for: your account, your sessions, your reports, your payment records. This is the reason we can run the service for you at all.
• Consent — for the health side of it. Your birth details, what you say about your body and your health in a session, and the images and letters you upload are health information, and the law treats that as more sensitive than anything else. We hold it because you have agreed to it explicitly — separately from these terms, and after hearing the spoken disclaimer in section 3 of the Terms of Service. You can withdraw that consent at any time by asking us to delete, and when you do we stop using your health material and delete it. Withdrawing it does not by itself close your account or cancel your plan: we will tell you what it means for your sessions, and if you would rather stop we will stop the plan and refund you as section 8 of the Terms of Service describes.
• Legitimate interest — for keeping the service secure and working: rate limits, abuse prevention, and technical logs.

Which law we follow. We are a UK company and we follow the UK GDPR. We apply that same standard to the information of every client, wherever you live, and we never sell it. If you live outside the United Kingdom, you can also raise a complaint with the data protection authority in your own country — see section 10.

5. Where your information lives, and who else touches it

Your information is held on our own server, and your uploaded files are held with it, kept under your client record with us. The companies below process it so that Eclipse can work:

We share your information with no one else, unless the law requires it, or unless it is necessary to protect someone from serious harm.

Building and improving Eclipse

• We use AI tools to build Eclipse itself. Like any software company, we use large language models to write, test and maintain the code Eclipse runs on, and to develop the mathematics behind it. Those tools may sit outside the European Union, and outside the data-processing chain described above.
• Your information is never given to them. No session, no transcript, no note, no chart, no name, and nothing you have told us is ever sent to a building tool. What those tools see is our own code, our own mathematics, and material that belongs to us — never anything that belongs to you.
• It is a separate lane, and it is kept separate. The models that write Eclipse's words to you are the ones named in the table above, and they are governed by the agreement described in this section. The models we build the product with are not part of that lane and never touch it.
• Development is not a data route. Working on Eclipse is not processing your information. Using outside tools to write software does not move your information anywhere, because your information is never placed in front of them.

Research, teaching and product improvement

• The mathematics may be used to develop Eclipse. The Harmonic Fractal Mapper mathematics, the Quantum Mathematics and our other mathematical programmes are tools, not your information. They may be worked on and developed the same as any database is analysed for trends and anomalies.
• Never a name, and never personal or trauma content. Nothing that carries a name, and no personal content and no trauma content, is used for research, teaching or product improvement.
• Embryonic-organ information, general disease issues, and the mathematics that drives Eclipse may be used for research, teaching and product improvement only where it cannot be traced back to an individual.

Where your information is held

Almost all of it stays in the European Union. The server Eclipse runs on is in Paris, the language model and the voice service are in France, and our payments are handled through Stripe's European entity in Ireland. Our email is different: it is carried by Namecheap Private Email, whose servers are in the United States.

Where information is transferred outside the United Kingdom, the transfer is covered by the provider's data processing agreement and the safeguards the law requires. You can ask us for a copy at any time.

6. How long we keep it

This is Richard's own client-facing wording, and it is the rule:

Your sessions, transcripts and notes are kept for 90 days after your last visit, so you can come back and carry on where you left off. We will email you before we delete anything, and you can download everything or ask us to delete it sooner, whenever you like.

We act on that with a reminder ladder by email:

• Day 30 after your last visit — a plain note that everything is safe and still here.
• Days 80, 85 and 89 — three warnings that your material will be deleted, each with a link to download everything, and a link to delete it now instead.

Download everything, or delete everything. The account page gives you two choices: Download everything — one file with everything we hold about you, for your own records — or Delete everything. Deleting asks you first — “Are you sure you want to delete everything?” — and then confirms with a code sent to your email before it happens: a code will be sent to you, and nothing is deleted until you type it in. That way no one can end your account by accident and no one else can end it for you. Both buttons are live: you can do either yourself, at any time. If you would rather have us do it, reply to any email from Eclipse and we will send you everything, or delete everything, by hand.

Backups after you delete. If a copy of your record is still in a backup when you delete your account, it is kept a further ten days, just in case, and then it goes — once someone deletes an account we have no right to store their information any longer.

7. Your rights, and how to use them

You can:

• See and download everything we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete everything — your sessions, transcripts, notes, uploads and reports.
• Withdraw your consent to the health information we hold about you, by asking us to delete it.
• Ask us to stop emailing you about anything other than your own account.
• Ask for a person to look at any decision we have made about you — you do not have to give a reason.

How to ask today: reply to any email from Eclipse, or message us on WhatsApp at +33781442540, and say what you want. Richard actions it personally. We will confirm to you when it is done. We answer a data request within 30 days.

On the account page you can do both yourself — download everything we hold about you, and delete everything. Deleting asks you first — “Are you sure you want to delete everything?” — and confirms with a code sent to your email before it happens: a code will be sent to you, and nothing is deleted until you type it in. That way no one else can end your account. Both buttons are live; the routes above always work too.

Privacy requests go to eclipse@howcaniheal.org (live and monitored), or the WhatsApp number.

8. Security, in plain terms

• Your information sits on our own server, not in a public place.
• Your uploaded files are held separately from the app itself, under your client record.
• Your card details never reach us — Stripe holds them.
• Access to your space is tied to your own login, and a guardian's access is tied to the guardian recorded on your record.
• Session tokens are single-use and short-lived, so a link cannot be reused by someone else.
• We keep technical records of session activity so we can spot abuse.
• Everything is encrypted. The whole server — your sessions, your uploads and your reports — sits on storage that is encrypted at rest by our hosting provider. Everything that travels between you and Eclipse, and between Eclipse and the companies in section 5, is encrypted in transit.

No system is perfect. If anything ever goes wrong, we will tell you.

If you ever need to report a security problem, write to eclipse@howcaniheal.org.

9. Minors and guardians

Where a young person uses Eclipse, their parent or guardian is recorded on their record and holds access to that young person's space, including their transcripts. The young person does not need a separate login. A young person's information is held under the same 90-day rule as anyone else's.

The minimum age is 18. Below that, the only way in is an Eclipse Junior account held by a parent or guardian. The free sessions for a young person are offered through their guardian, inside the guardian's own account. The wording a guardian agrees to is in section 4 of the Terms of Service, and the guardian can see everything in the young person's space and can delete the account.

10. How to complain

If you are unhappy with how we have handled your information, tell us first — reply to any email from Eclipse or message +33781442540 and we will put it right.

You can also complain to the UK Information Commissioner's Office (ICO), the authority that supervises data protection in the United Kingdom. If you live outside the United Kingdom, you can also complain to the data protection authority in the country where you live. You can go to them at any time; we would only ask that you let us try to put it right first.

11. What Eclipse is not

Eclipse is not a medical record, and it is not your doctor's file. It holds your words, your sessions and what you have chosen to send us, so that we can work with you. It is not a clinical record of care, it is not shared with your doctor, and it does not replace anything your doctor holds.

Some of what we hold is sensitive by nature: your birth date, time and place; what you say about your body, your feelings and your health; and the photos, letters and medical images you upload. We treat it that way, we use it only for the purposes in section 3, and we delete it on the 90-day rule in section 6 unless you ask us to delete it sooner.

12. Changes to this policy

If this policy changes, we will email you and say what changed and when it takes effect. The current version is always the one in the app.

This version: 6 October 2026 · Version 2.0.